Resume
 

Created Thursday 14 March 2024
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Skills

Microsoft Active Directory, Windows Operating Systems (XP, Win7, Win10), Microsoft Office (Word, Excel,PowerPoint, Access, Outlook), Scripting/Programming (AutoIT, Visual Basic), Customer Service, Laptop and Desktoprepair, Networking, Security Tools (Wireshark, Ettercap, netdiscover, TrueCrypt and more), User administration,Linux(Ubuntu Based, Kali, some BSD), Windows Server(2003), Virus removal(ComboFix, Manual, Trend Office,MalwareBytes), SCCM(Remote installs, hardware and software inventory, security patch distribution),ARS(ActiveRoles Server, User Administration, web based Active Directory)


Experience


Pantheon Computers - Waseca, MN
October 2022 to January 2024
Job Title: Systems Administrator

  • Hardware (networking, servers, workstations, Printers) Installation, Troubleshooting and maintenence.
  • Customer service and dealing with escalations of issues
  • one-off random projects included (servicing and troubleshooting manufacuring equipment, unique networking solutions, vendor communication to resolve issues, Chromebook & iPad support for schools; including the yearly update cycle and prep for kids coming back to school)
  • Firewall installation, and support
  • software troubleshooting, installation, and support.
  • Remote system support
  • password management and account help
  • office 365 support
  • over the phone/remote admin help for clients with any computer related issues.
  • ticket management
  • server support
  • firewall maintenence
  • Customer Service
  • provide solutions for tech problems.

Microcenter Electronics - Saint Louis Park, MN
November 2019 to September 2022
Build-Your-Own Sales Advisor

  • Custom Computer Sales position in computer hardware. Requires up to date knowledge of market trends, products overall performance and value. Helping the customer to buy the correct parts for their individual needs. Desktop & server hardware knowledge on Ryzen, Intel, Current Motherboard Chipsets, RAM, Cooling
  • Solutions (Custom Liquid, Closed Loop, Air Cool), Video Cards (AMD and NVIDIA),
  • Hard Drives, NAS, SSD, NVMe, Mining, Threadripper

Sportsmans Guide Warehouse - South Saint Paul, MN
November 2017 to August 2018
Desktop Support

  • Tier 2/3 Technical Support for 300+ Windows PCs and 50+ Mac Computers
  • Hardware troubleshooting, including rebuilding PCs, Wifi issues, password lockouts, Software troubleshooting, Microsoft office, Virus removal etc.
  • Built base Mac image for fast rebuild of machines and during upgrades, and built
  • Base Windows 10 image for use during the Windows 7 to 10 migration.
  • Setup SCCM environment for our Windows 10 project. SCCM was used to maintain and deploy packages, and allow us to monitor software licensing.
  • Worked with Microsoft tech support to troubleshoot the existing SCCM environment, and then worked on creating the packages we would need in the coming migration.
  • Ran networking & Video cables for our call center and hooked up the call center
  • TV’s to be able to display all their statistics from their monitoring program/PC.
  • Helped run new networking cables into the warehouse store, organized the Mac storage room, to consolidate older computers from new ones. Started inventory of devices.

Thomson Reuters - Eagan, MN
October 2010 to September 2017
Technical Support Analyst

  • Tier 2/3 Technical Support for our field staff across the country
  • Password support, email, user account management, OS troubleshooting, printers, routers, wifi issues, hardware repair, software troubleshooting, browser issues, virus removal(ComboFix, Manual Removal, Trend Office Scan), used SCCM for inventory tracking, and remote installations, Detailed Database tracking of department inventory in MS ACCESS, Airwatch MDM for Company phone tracking.
  • Supported department standard laptop, users’ iOS & Android based phones and tablets.
  • Wrote software tools, mostly in AutoIt Script, to aid in shortening support call duration
  • Networking information, network reset, user information, QuickParts(MS OFFICE) standard response library.
  • These tools were both customer and IT facing. Customer facing tools were used to decrease length of time to instruct users on how to get to specific information, or perform specific tasks. (example: Network Information script displayed local, and VPN IP addresses, and also had buttons for ipconfig commands, rather than talking a user through the command prompt.)
  • Handled confidential monitoring requests from security department to gather specific user data for their investigations.
  • Scripted tools to notify when the targeted user logged onto the VPN, and then remotely connect to that user’s hard drive for data retrieval.
  • Returned Data to Security & HR teams for their investigations.
  • One on One customer support for users with special needs requirements.
  • Education, data management, hardware troubleshooting and other hands-on issues that could not be resolved over the phone.

  
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